The Abuja Electricity Distribution Company (AEDC) has restricted customers with complaints of its services to the use of 24 hours contact centres through phone calls, social media and email.
The company’s CEO, Engineer Ernest Mupwaya in a statement in Abuja on Wednesday said the measure is aimed at reducing person to person contact to the barest minimum in response to the coronavirus pandemic.
Mr Mupwaya said complaints through the channels would receive accelerated attention with customers issued with numbers to track the process.
The company’s owns the franchise to distribute electricity in Kogi, Niger, Nasarawa and the Federal Capital Territory (FCT)
He explained: “The events of the past few weeks have made it clear that the world is facing an unprecedented challenge with the COVID-19 pandemic. We at AEDC are deeply concerned and want to do all we can to help keep our country, families, employees, customers and communities safe and healthy.
“On behalf of AEDC, I’d like to assure you that we are taking concerted steps to manage the situation at hand.
“In doing this, AEDC is closely monitoring the health guidelines of the Federal Government of Nigeria through the Federal Ministry of Health and the Nigeria Centre for Disease Control (NCDC) on the latest developments and guidance on COVID-19.
“AEDC will adhere strictly to all recommendations of the NCDC on health and safety protocols as they are provided from time to time.
“In strict compliance with the guidelines, the following protocols have been adopted by AEDC to keep a safe social distance and reduce the number and frequency of one-on-one meetings with effect from Wednesday, 18th March, 2020”.
He added: “As usual, all complaints received through any of the aforementioned channels will be given utmost attention. Customers are, therefore, requested to please provide sufficient information such as contract/meter number, phone number(s), physical address with identifiable landmark(s) for ease of location;
“Customers who complain by telephone calls, social media or through any of the online channels will be given a tracking number through which their complaints will be tracked until fully resolved”.
He advised meter applicants to download the application form from the utility’s website, print it out and complete same.
“Upon completion, applicants are to scan the form and send to us through our email address customercare@abujaelectricity.com. Completed application form must be signed and stamped by a member of the Licensed Electrical Contractors Association of Nigeria before being sent to AEDC via email”.
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